Patients google you
before they call.
Practice websites that build trust and answer the standard questions that otherwise block your phone - including evenings and weekends, when nobody can pick up. Professional, GDPR-compliant and accessible.
Sound familiar?
Four sentences we hear from practices again and again.
The phone never stops ringing - and half the calls are questions about hours or procedures.
Half
of all calls are standard questions: hours, holidays, insurance, directions - a good website answers them before anyone calls, even outside opening hours.
An acquaintance built our website back in 2015 - nobody has touched it since.
Since 2015
untouched: outdated hours, dead links and a design that fails on mobile cost trust - and Google noticeably downranks outdated sites.
New patients find the directory portals first - not us.
1st impression
for “specialty + town” otherwise belongs to a portal full of competitors’ ads - your own fast website with local SEO wins that spot back.
We’re not even allowed to advertise - what good would a website do?
3 things
your website may state factually: services, qualifications, procedures - medical advertising law expressly permits factual information.
10 minutes is enough. An honest assessment, not a sales show.
Experience it, don’t take our word
See the difference
This is how your practice website feels to patients on a smartphone - built the ordinary way versus by WelleWest. Both load at the same time.
Simulation: smartphone on a mobile network
Site builder or WordPress: your patient is kept waiting - and many call elsewhere.
A WelleWest practice website (example) - loaded instantly, appointment button ready.
What we actually do
Three things must be right
for your website to take work off your plate.
The website itself, findability and measurability - we take care of all three.
A site that builds trust
Loads in under 1 second and answers what patients really want to know: hours, insurance, services, directions - on mobile too.
The technology behind it: hand-built code instead of a site builder, optimised images, physician markup for Google (consultation hours right in the search result).
Get found when patients search
Your practice shows up when someone googles “specialty + town” - with your own website instead of only directory portals.
The technology behind it: local SEO, structured data and a cleanly aligned Google Business Profile.
You see what it delivers
A monthly report in plain language: how many appointment requests came through your website - and where they came from. In black and white whether the site pays off.
The technology behind it: conversion tracking per enquiry, GDPR-compliant and reliably measured - even with an ad blocker.
Practice-specific building blocks
What every one of our practice websites includes.
Appointment requests without the phone
Real-time in PremiumA request form with preferred date and concern straight to your practice inbox - or real-time bookings through your existing online appointment system.
Consultation hours always up to date
No extra invoiceHolidays, locum cover, changed hours: you send us a short note, we update it - the hours also appear directly in the Google search result.
Service pages in plain language
Every service with its own page - check-ups, diagnostics, treatments - explained clearly instead of in medical jargon.
Team & practice
Doctors and team with photos and qualifications - plus clear information: public or private practice, which insurers, how billing works.
GDPR & confidentiality
Encrypted forms, tracking only after consent, no health data collected through the website.
Accessibility
Clear contrast, larger type, screen-reader friendly (WCAG 2.1 AA) - many patients are older or have impaired vision.
Four guarantees
What we put in writing for you.
An excerpt from our contract - no fine print
Lighthouse 90+
Your site demonstrably loads fast - or we don’t take a cent of the setup fee.
Accessible
WCAG 2.1 AA from the start - important for your patients and mandatory with online appointment booking.
Ownership instead of lock-in
When the contract ends, you receive the complete website as ready-to-use files - no hostage model.
Response time
We answer email enquiries within 24 hours - usually much faster on working days.
What we do not promise: specific patient numbers, the top spot on Google or a full appointment book overnight. Anyone who promises that is lying.
Trust & proof
Over 100 projects - certified & verified.
Honestly speaking
Who we are not the right fit for.
The honest 10-second check: three statements, three answers - and you know whether we are a match.
With us, we handle all changes - in return, the technology stays untouchably fast. We deliberately do not offer a site builder for self-editing.
Outpatient clinics and centres bound to a corporate system - there you (and we) have no say.
A website alone does not conjure up patients - visibility is ongoing work (see our three-gears methodology).
Then we are probably the right fit for each other. Talk it through briefly - 10 min, phone or WhatsApp →
Transparency
From the quote to live: 14 days.
Not an agency quarter. Our build process is largely automated and the rest is systematic handwork - which is why the schedule is part of the promise, not the marketing.
Diagnosis & quote - free Your effort: 10 minutes
A short call, an audit of your current website, then a written quote with a fixed price - aligned with medical advertising law. You decide with no obligation.
Starting signal Your effort: one yes
You commission us - from here, the clock is running.
Build & content migration Your effort: almost none
Texts, images, services and consultation hours move over, your appointment system gets connected (Premium) - questions are settled via WhatsApp. Three revision rounds included.
Preview & approval Your effort: one click-through
You click through the finished site on a password-protected preview - on your phone and at your desk.
Live - at the latest Your effort: final approval
That is our delivery guarantee, not our best case. Every old address is permanently redirected (no ranking loss) - and the setup fee is only due now, at go-live.
Ongoing care - permanently Your effort: practically none
Hours, holidays, services - we make the changes for you; a call or an email is enough. All included in the monthly fee, with a monthly report.
Ready for day 1?
Talk it through briefly - phone or WhatsAppHonest pricing
What practices usually pay -
and what you pay with us.
One monthly fee - and everything is taken care of: hosting, updates, security and every change. You drop us a line, we do the rest.
The usual way
€5,000 - 15,000
- all at once, up front
- Support afterwards? Costs extra.
- every change billed by the hour
- after five years: start all over again
With WelleWest
€790 one-time setup
- then one predictable monthly fee
- hosting, maintenance, support included
- changes included - hours, holidays, services
- the website is yours from day one
All changes, updates & worries included - no extra invoice
One service instead of ten invoices: hosting · maintenance · support · all changes - everything in one monthly fee.
All prices net, plus 20% VAT. All changes included in Business and Professional; minor changes in Starter. Every additional language €29/month.
Frequently asked questions
What practices ask us most often.
Are doctors even allowed to advertise with a website?
Medical advertising law sets limits - but factual information is expressly permitted. That is exactly what a good practice website delivers: services, qualifications, consultation hours and procedures, presented professionally instead of promotionally.
Can patients book appointments through the website?
The standard is an appointment request form that goes straight to your practice inbox. As a premium option, we integrate your existing online appointment booking system directly into the website - patients then book in real time.
How do consultation hours and holidays stay up to date?
A short email or phone call is enough - we update holidays, locum cover or changed hours for you, without an extra invoice. That way no patient ever stands in front of a closed door because the website was out of date.
What about GDPR and patient data?
Forms are transmitted encrypted, tracking only runs after explicit consent, and no health data is collected through the website. The cookie solution is set up GDPR-compliant - correct from day one.
What does a practice website from WelleWest cost?
A one-time €790 setup, then €69-249 per month - everything included: hosting, maintenance, changes and support. Only a 12-month minimum term - cancellable monthly and informally after that - and the website is yours from day one. All prices net.
What is really included in the monthly fee?
First and foremost: from Business upwards, every content change - changed consultation hours, a holiday notice, a new team member, updated services, an additional page. On top of that, the complete technical side: hosting, SSL certificate, daily backups, security updates, maintenance and support with a 24-hour reaction time. Honestly not included: your domain (stays with your provider, roughly €30-60 a year) and e-mail accounts.
“All changes included” - does that really apply to every change?
With Business and Professional: yes. Changed consultation hours, a holiday notice, a new team member, an additional services page - you send us an e-mail, we implement it, no extra invoice. The honest limit: a complete rebrand or a fundamental redesign of the website is a separate project, which we discuss openly beforehand. In Starter, small changes are included; larger ones are done at the discounted care hourly rate of €119 net.
Who owns the website - and what happens if we cancel?
You do - from day one. The website is clean, hand-built HTML/CSS, not a website-builder account. If you cancel, we transfer all files to your server - any other web designer can continue working with them. No lock-in.
How long does the setup take?
Depending on scope, 2-4 weeks from the order, slightly longer with appointment system integration. After that we handle the content updates: you send us a short note, we change it - without an extra invoice.
See your new website before you decide.
Send us the address of your practice website - we build a draft from it and send it to you. If you would rather talk first: Patrick looks at your site live, checks speed + findability + how up to date it is - and tells you where the leverage is.
Patrick KatholnigYour contact person - no call centre, no sales show.
Or straight from here - nothing is faster:
What you get before you sign anything:
Your new website as a finished draft, with your real content - not just the homepage. Plus a personal comparison page: your current site and the draft side by side, with real Google measurements for both and the mobile loading comparison. Free, within 48 hours, no obligation.